Return shipment

 

  • In general the returns need to be sent back to Abis Pharma.
  • The returns need to be paid by the sender, otherwise we will apply the shipping charge to the refund amount from the credit voucher
  • We ask you to send the complete package back
  • If there is no possibility to allocate a replacement, the credit voucher less the allowance will be transferred to your bank account. So please do not forget to indicate your bank details on the return documents.

 

Our return shipment address:
Abis-Pharma
Return shipment
Meininger Straße 26
98634 Wasungen

After working through your return shipment, you receive a 100% credit voucher. If you have any questions concerning the return shipment process, you can call our customer service: +49 1805 015727*.Please notice the following limitations:Damaged products, ordered by pharmaceutical wholesalers can only be returned to the pharmaceutical wholesaler. The return shipment will not be processed in this case.

* 0,14 € (incl. VAT) / per minute from a German landline network, mobile phone (maximum price): 0,42 € (incl. VAT) / per minute

Call-back:
Pharmaceutic- call backs will be organized from the pharmaceutical wholesaler. The return shipment will not be processed in this case.

AV-article:
AV-article are pharmaceutics which are declared as AV (out of order) by Abis Pharma to the IFA (Department for information about special pharmaceutics).The products have a two year selling period starting on the day of announcement of the change of the name (§ 29 Abs. 2 AMG). The “Bundesanzeiger” shows the following 1st January or the following 1st July.Until the deadline of this time periode the pharmaceutic product with the memo „AV“ will be on a list for being sold and available for purchase. A return of AV-articles is possible after this two year sell-off time.